Cancellation & Refund Policy
Last updated: July 31, 2026
Tours Policy
Booking Confirmation: All tours must be booked in advance through our official website or authorized partners. A confirmation email will be sent once payment is received.
Tour Inclusions: Each tour package clearly lists what is included (e.g., guide services, park entry fees, meals, accommodation). Guests are responsible for personal expenses not specified.
Group Size & Age: Tours operate with a minimum of 2 participants. Children under 12 must be accompanied by an adult.
Safety & Conduct: Guests are expected to follow guide instructions at all times. Visit Ruboni reserves the right to refuse service to anyone engaging in unsafe or disruptive behavior.
Stays Policy
Booking Confirmation: Accommodation must be reserved in advance through our official website or authorized partners. A confirmation email will be sent once payment is received.
Check-in & Check-out: Standard check-in time is 2:00 PM and check-out is 11:00 AM, unless otherwise arranged.
Inclusions: Room rates include basic amenities as listed (e.g., bed, linens, breakfast where specified). Additional services may incur extra charges.
Guest Conduct: Guests are expected to respect property rules and maintain a peaceful environment. Visit Ruboni reserves the right to refuse service to anyone engaging in disruptive or unsafe behavior.
Cancellation & Refund – Tours
Guest Cancellations:
- More than 30 days before tour: Full refund (minus transaction fees).
- 15–29 days before tour: 50% refund.
- 7–14 days before tour: 25% refund.
- Less than 7 days before tour or no-show: No refund.
Operator Cancellations: If Visit Ruboni cancels a tour due to unforeseen circumstances (e.g., extreme weather, safety concerns), guests will be offered a rescheduled date or a full refund.
Changes & Rescheduling: Guests may request to reschedule up to 14 days before the tour date, subject to availability.
Refund Processing: Refunds are processed within 14 business days to the original payment method.
Cancellation & Refund – Stays
Guest Cancellations:
- More than 14 days before arrival: Full refund (minus transaction fees).
- 7–13 days before arrival: 50% refund.
- 3–6 days before arrival: 25% refund.
- Less than 3 days before arrival or no-show: No refund.
Operator Cancellations: If Visit Ruboni cancels a stay due to unforeseen circumstances (e.g., facility issues, safety concerns), guests will be offered alternative dates or a full refund.
Changes & Rescheduling: Guests may request to reschedule up to 7 days before arrival, subject to availability.
Refund Processing: Refunds are processed within 14 business days to the original payment method.
Important Notes
Travel insurance is recommended for all guests.
Visit Ruboni is not responsible for costs incurred due to missed flights, delays, or personal emergencies.
By booking, guests agree to abide by this policy.
For questions about our cancellation policy, please contact us.