Terms of Use
Last updated: July 31, 2026
Welcome to Visit Ruboni. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using the Visit Ruboni website, booking tours, accommodations, or any other services offered through our platform, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.
2. Services Provided
Visit Ruboni offers a range of services including:
- Tour packages and expeditions in the Rwenzori region
- Accommodation bookings at partner lodges and camps
- Community-based tourism experiences
- Transportation and guide services
- Cultural and adventure activities
All services are subject to availability and our Cancellation & Refund Policy.
3. Booking and Payment
Booking Process:
- All bookings must be made through our official website or authorized partners
- Bookings are confirmed only upon receipt of full payment or a required deposit
- A confirmation email will be sent to you once your booking is complete
Payment Terms:
- We accept secure online payments via major credit cards and other payment methods
- Full payment may be required at the time of booking for some services
- Payment processing fees may apply
- All prices are in US Dollars (USD) unless otherwise stated
4. Cancellations and Refunds
Our cancellation and refund policy is detailed on our dedicated Cancellation & Refund Policy page. Please review this policy before making a booking.
5. User Responsibilities and Conduct
You agree to:
- Provide accurate and complete information when making bookings
- Follow all safety instructions provided by our guides and staff
- Respect local communities, cultures, and the environment
- Comply with all applicable laws and regulations
- Be responsible for your own safety and well-being
You agree not to:
- Engage in any illegal, unsafe, or disruptive behavior
- Damage property or the natural environment
- Interfere with the experience of other guests
- Misrepresent your identity or booking details
6. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, videos, and trademarks, is the exclusive property of Visit Ruboni and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our explicit written permission.
7. Limitation of Liability
Visit Ruboni is not liable for:
- Any direct, indirect, incidental, or consequential damages arising from the use of our services
- Losses resulting from missed flights, delays, or personal emergencies
- Injuries or accidents that occur during tours or activities
- Loss or damage to personal property
- Changes in travel conditions, weather, or other unforeseen circumstances
Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance that covers trip cancellation, medical emergencies, and personal liability.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Modifications to Terms
We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These terms are governed by and construed in accordance with the laws of Uganda. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Uganda.
11. Contact Information
If you have any questions, concerns, or complaints about these Terms of Use, please contact us.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.